We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your safe must be in the same condition that you received it, unused in its original packaging and on the pallet with no scratches, dents or any signs of use. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you instructions on how to proceed. Items brought back to us without first requesting a return will not be accepted. We will not accept a return if the safe has been used, has had the original packaging removed, shelving installed, has been bolted down, has scratches, dents or any signs of use. The customer will be responsible to return the safe to the store at customer expense. Delivery fees will not be refunded for any reason. We charge a 20% restocking fee on the purchase price for all returns.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, items purchased with gift cards or special order items. Special order items are those that were not in stock at the time of purchase and had to be ordered at customer's request.
We will inspect your safe when it arrives at the store to ensure it has met the return criteria. We have the right to refuse a return that does not meet the return criteria. If the inspection is satisfactory, your return will be processed to the original payment method minus the 20% restocking fee.